How can we help?

 

SHIPPING & DELIVERY - Free Shipping only applies to Canadian orders.

We currently offer two shipping options within Canada:

Alberta
Canada Post Expedited Parcel:
1-4 business days: $12 for orders under $75*
Canada Post Priority Next AM:
Within 3 business days: $55*

Western Canada: BC, SK, MB
Canada Post Expedited Parcel:
2-6 business days: $15 for orders under $75*
Canada Post Priority Next AM:
1 to 2 business days: $55*

Central Canada: ON, QC
Canada Post Expedited Parcel:
5-8 business days: $18 for orders under $75*
Canada Post Priority Next AM:
Within 3 business days: $55*

Eastern Canada:  NB, NL, NS, PE
Canada Post Expedited Parcel:
5-10 business days: $20 for orders under $75*
Canada Post Priority Next AM:
Within 3 business days: $55*

Northern Canada: NT, NU, YT
Canada Post Expedited Parcel:
5-10 business days: $20 for orders under $75*
Canada Post Priority Next AM:
Within 3 business days: $55*

United States
DHL:
2 - 5 business days

*No free shipping for US shipments.

 

*Delivery standards are within business days (Monday through Friday) for orders sent from My Filosophy to major urban centers and are dependent upon destination. For more accurate estimates, view our Delivery Standards

We are sorry, but we do not offer Saturday or Sunday delivery. If you’re in the Edmonton area and would like to pick up your item, please indicate In-Store Pick-Up for your shipping method. Your order will be availible for pick-up at our Crestwood location (9674 - 142 Street) when you recieve your shipment email.

Shipping Outside of Canada
Presently, myfilosophy.com does not ship outside of Canada or United States. If you require shipping outside of Canada, please contact My Filosophy at 780.488.2334 or info@myfilosophy.com

Track packages
Your tracking number will be sent to you via your shipment confirmation e-mail sent to you after your order has been shipped. Use that number at www.canadapost.com to check the status of your order online. Please note: It may take 24 hours before tracking information appears on the Canada Post website. If your order appears late, remember:

    • Credit card approval must be received prior to processing.
    • Orders placed after 2:00pm MST are processed the following business day.
    • Canada Post Priority Next AM delivery only occurs on business days.

 

ORDER STATUS

You will receive three e-mails after you have placed your order and provided us with a valid e-mail address:

    • The first e-mail confirms that your order has been received and should arrive within 24 hours. Your order confirmation number will be included in this email.
    • The second email confirms that your credit card payment has been approved and should arrive on the first business day following your order confirmation.
    • The third email confirms that your order has been shipped and includes any tracking information. This e-mail should arrive within approximately 24 hours following authorization of your credit card and verification of your information.

As a registered customer you check both past and pending orders click here to check your Order Status.

 

SHIPPING CHARGES

For your convenience your shipping charges will appear in the box marked "shipping charges" at checkout. For complete shipping information before you check out, please review our Shipping Rates

Complimentary Shipping Offer Details:

  • Applies only to products purchased from our website, currently located at myfilosophy.com, on orders containing $75 or more after any coupon.
  • Offer only applies to Canada Post Expedited Parcel. This promotion offer may be modified or terminated at any time without notice. Offer valid for shipments within Canada only.

How it works: To participate, simply add a qualifying product to your shopping cart and Free Ground Shipping will automatically be applied. NOTE: You must select Canada Post Expedited Parcel to receive the discount. Otherwise, the full shipping charge will be applied. This offer is valid until further notice.

 

PRIVACY & SECURITY

You bet! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. You can feel at ease shopping online at myfilosophy.com!

 

RETURNS
10 Day Money-Back Guarantee

At My Filosophy, we want you to be fully satisfied with every item that you purchase online from myfilosophy.com. If you are not satisfied with an item that you have purchased online, you may return the item within 10 days of receiving your online order for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item must be returned in its original condition with all tags attached, in its original packaging (whenever possible) along with all paperwork and accessories to ensure full credit. See Return Instructions for more information. Final sale on all underwear.

Credit 
You can expect a refund within 20 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Damaged Goods or Shipping Error
At myfilosophy.com, we are committed to delivering high quality products to our customers. We employ several quality checks before it leaves our warehouse. If you have received a damaged or defective item, please contact one of our My Filosophy representatives. We will be happy to assist you with a replacement or a credit (if necessary). Our number, within Canada, is 780.488.2334. We can be reached Monday through Saturday 10 AM to 6 PM MT. If you are unable to reach us during these hours, please email us at info@myfilosophy.com.

Return Instructions
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:

    • Please refer to your packing slip for return information.
    • Pack the item securely in the original package, if possible.
    • Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
    • All products must be returned in its original condition with all tags attached, in its original packaging (whenever possible) with all paperwork and accessories to ensure full credit.
    • All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.

For your protection, we recommend that you use Insured Parcel Post (Canada Post) for your return. Unless your packing slip directs you to ship items to a different address (and if so, follow such directions), ship the return package to:


Returns Department
myfilosophy.com
9674 142 St
Edmonton, Alberta T5N 4B2

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to My Filosophy. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Who pays for return shipping?
For a return, you are responsible for the cost of returning the merchandise. However, if we have made a mistake and sent you the wrong merchandise, or if you received damaged merchandise, please notify a My Filosophy representative upon receipt of the goods within 24 hours. We will reimburse you for the cost of your shipping and we will not charge you for the shipping costs of replacement merchandise.


ORDERING

Ordering online with myfilosophy.com is as easy as 1-2-3.

    • Browse through our selection of exciting items and choose the item(s) you would like to purchase.
    • Add the item to your shopping cart
    • Proceed shopping or continue to check out. Simple!

 

BACKORDERS

Backorders/Special Orders can take 2-6 weeks to come in. 

 

CANCELING MY ORDER

 

After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a My Filosophy representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.


PAYMENT

Myfilosophy.com is required by Federal law to charge GST of 5% on all orders.

 

CONTACT INFORMATION

To contact a My Filosophy representative please phone 780.488.2334. We can be reached Monday through Saturday from 10 AM to 6 PM MST. If you are unable to reach us during these hours, please email us at info@myfilosophy.com

 

FEEDBACK

We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, more enjoyable. Tell us how we can help by contacting us at tannisdavidson@myfilosophy.com. We would love to hear from you!