Recent Posts
- There's still time! Still haven't found a grad dress?
- Crestwood turns Three! March 13, 2010
- Denim, Denim Everywhere and Not a Pair to Wear
- My Filosophy is Pink!
- Walking in a Winter Wardrobe
How can we help?
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment & Sales Tax
- Contact Information
- Feedback
- SHIPPING & DELIVERY
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We currently offer three shipping options within Canada.
Western Canada: BC, AB, SK, MB
Canada Post Regular:
2-4 business days: $10 (under $300) / $15 (over $300)
Priority Courier:
Within 1 business day: $25 (under $300) / $50 (over $300)Eastern Canada:
Canada Post Regular:
2-4 business days: $15 (under $300) / $25 (over $300)
Priority Courier:
Within 1 business day: $40 (under $300) / $60 (over $300)We’re sorry, but we do not offer Saturday or Sunday delivery. If you’re in the Edmonton area and would like to pick up your item, feel free at either of our My Filosophy locations in Edmonton, Alberta, Canada: 10744-82nd Avenue or 9674-142 Street. For faster service please call 780.432.8001 beforehand.
Shipping Outside of Canada
Presently, My Filosophy.com does not ship outside of Canada. If you require shipping outside of Canada, please contact My Filosophy at 780.432.8001.Track packages
Your tracking number will be sent to you via your confirmation e-mail sent to you after your order has been shipped. Use that number at www.canadapost.com to check the status of your order online. Please note: It may take 24 hours before tracking information appears on the Canada Post web site. If your order appears late, remember:- Credit card approval must be received prior to processing.
- Overnight orders placed after 12 noon EST are processed the following day.
- Overnight delivery only occurs on business days (Mondays through Fridays, excluding holidays).
Order Status
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:- The first e-mail confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
- The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours following authorization of your credit card and verification of your information.
As a registered customer you check both past and pending orders click here to check your Order Status.
Shipping Charges
For your convenience your shipping charges will appear in the box marked "shipping charges" at checkout. For complete shipping information before you check out, please review our Shipping Rates
Complimentary Shipping Offer Details:
- Applies only to products purchased from our website, currently located at myfilosophy.com, on orders containing $75 or more (after any coupon)
- Offer only applies to Ground Standard Shipping. This promotion offer may be modified or terminated at any time without notice. Offer valid for shipments within Canada only.
How it works: To participate, simply add a qualifying product to your shopping cart and Free Ground Shipping will automatically be applied. NOTE: You must select the Ground/Standard Shipping Option to receive the discount. Otherwise, the full shipping charge will be applied. This offer is valid December 24, 2008. - PRIVACY & SECURITY
- You bet! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. So you can feel at ease shopping on line at myfilosophy.com
- RETURNS
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10 Day Money-Back Guarantee
At My Filosophy we want you to be fully satisfied with every item that you purchase online from myfilosophy.com. If you are not satisfied with an item that you have purchased online, you may return the item within 10 days of receiving your online order for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in its original condition with all tags attached, in its original packaging (whenever possible), and with all paperwork and accessories to ensure full credit. See Return Instructions for more information.
Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Damaged Goods or Shipping Error
At myfilosophy.com, we are committed to delivering high quality products to our customers. We employ several quality checks before it leaves our warehouse. If you have received a damaged or defective item, please contact one of our My Filosophy representatives. We will be happy to assist you with a replacement or a credit (if necessary). Our number, within Canada, is 780.432.8001. We can be reached Monday through Saturday 10 AM to 6 PM PST. If you are unable to reach us during these hours, please email us at info@myfilosophy.com.
Return Instructions
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:- Please refer to your packing slip for return information.
- Pack the item securely in the original package, if possible.
- Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
- All products must be returned in its original condition with all tags attached, in its original packaging (whenever possible), with all paperwork, and accessories to ensure full credit.
- All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.
For your protection, we recommend that you use Insured Parcel Post (Canada Post) for your return. Unless your packing slip directs you to ship items to a different address (and if so, follow such directions), ship the return package to:
Returns Department
myfilosophy.com
10744 – 82nd Avenue
Edmonton, Alberta T6E 6P4Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to My Filosophy. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Who pays for return shipping?
For a return, you are responsible for the cost of returning the merchandise. However, if we have made a mistake and sent you the wrong merchandise, or if you received damaged merchandise, please notify a My Filosophy representative upon receipt of the goods within 24 hours. We will reimburse you for the cost of your shipping and we will not charge you for the shipping costs of replacement merchandise. - ORDERING
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Ordering online with www.myfilosophy.com is as easy as 1-2-3.
- Browse through our selection of exciting items and choose the item(s) you would like to purchase.
- Add the item to your shopping cart
- Proceed shopping or continue to check out. Simple!
Canceling My Order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a My Filosophy representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled. - PAYMENT
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Payment is through Paypal.
Myfilosophy.com is required by Federal law to charge GST of 5% on all orders. - CONTACT INFORMATION
- To contact a My Filosophy representative please phone 780.432.8001. We can be reached Monday through Saturday from 10 AM to 6 PM PST. If you are unable to reach us during these hours, please email us at info@myfilosophy.com
- FEEDBACK
- We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, more enjoyable. Tell us how we can help by contacting us at tannisdavidson@myfilosophy.com. We would love to hear from you!